Refund policy

What is your return policy?

At Escolta Coffee Company, we strive to provide products that you fall in love with every time you brew. But, we understand that sometimes things just don’t work out.

Can I return coffee products? Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. But don't worry—we're here to help! If there was an error with your order, please contact us at hola@escoltacoffee.co within 30 days of your purchase. If you’re dissatisfied with your coffee, our team will help you track down your soon-to-be favorites.

Unfortunately, we cannot accept returns on sale items or gift cards.

What should I do if my order arrives defective or damaged? Please email our team with your order number (or shipping address) and a photo of the damaged item (along with a photo of the shipping box) so we can assist you and report this to our warehouse and product team. We'll get you sorted right away! 

Last Updated Aug. 26, 2022